frequently asked questions, about our store
For economic and environmental reasons Decor Amsterdam will deliver all your products in one go.
If you do want to receive part of your order before the other, we can discuss the options.
You can either check your order confirmation shared upon purchase or reach out to us at +31 [0] 20 370 90 90 or through contact@decoramsterdam.nl for more up-to-date information.
Yes, we do ship overseas.
As we deal with multiple suppliers across the world, factors outside our control may cause unexpected delays. Kindly, hold on for a little while longer and you'll have your brand new product at your doorstep! For real time information, reach out to us at +31 [0] 20 370 90 90 or through contact@decoramsterdam.nl
With our white glove delivery service, we offer full service delivery with unpacking and room setup. Delivery costs range from €125-€400 in The Netherlands, depending on the distance and accessibility. Decor Amsterdam will happily ship worldwide, our sales team will provide you with all relevant information upon purchase.
Tentative delivery dates for all orders will be mentioned in store or on request. Made to order items may take 12 weeks or more.
Your items are shipped by our experienced white glove delivery professionals.
Reach out to us at +31 [0] 20 370 90 90 or contact@decoramsterdam.nl to make delivery address changes. Kindly note that if the new destination is further away or more complex than the original address, it might require additional delivery charges.
Once you place your order, the quotation sent to your email will include the moment of delivery. Furthermore, our logistics team will always check your availability in advance.
Yes, this is possible for smaller orders. Please inform us in advance, if possible with the details of the preferred neighbours, so we can contact them if necessary.
Yes, you can. Decor Amsterdam actually strives for same day deliveries for economic and environmental reasons.
In certain cases this is possible. With varying lead times, our logistics department will contact you once part of the order is in and we can plan partial delivery. For economic and environmental reasons we usually try delivering all your products in one go though.
Upon purchase our sales team will do a proper delivery assessment with you. If anything changes afterwards, please notify our logistics department upon planning the delivery slot. Kindly note that if complexity is added, it might require additional delivery charges too.
Our policy is to unpack, check and install your new furniture inside your house and at the exact spot you planned it. In exceptional cases and upon request only, we will leave items unpacked. Kindly note that in that case we are not responsible for damages caused by unpacking and installing.
Decor Amsterdam is able and willing to remove and recycle your old furniture. Please inform us in advance and we will find a solution together. Surcharges, starting from €75, are applicable.
Assembly and setup are part of our service and are included in the delivery costs. This includes for example montage of chairs and tables but not instalment of mirrors or lamps.
Our white glove delivery team will check all the items upon the delivery. Any issues could be communicated to our delivery team. They will assess the situation and will communicate with our service department for solutions. For any issues that emerge after delivery, please contact our service department directly.
Decor Amsterdam takes pride in our full range delivery service. More so, our expert delivery team will make sure that all items are placed without damages to the items and the surroundings. Therefore we urge you to use our delivery service.